COMMISSIONS
Commission work is non-refundable. Commission work is secured up front with a 35% deposit with the rest due on completion prior to collection or delivery please..
COLLECTION / DELIVERY OF FURNITURE
Buyers are very welcome to view and collect from the studio. Please contact us if you wish to discuss our delivery service. Nationwide courier services can be arranged, please contact with full postcode for a bespoke quote before purchase.
RETURNS & EXCHANGE POLICY
Inline with distance selling regulations I offer a 14 day returns policy on all sold pieces. The piece must be returned in the condition it was sent in, if any damaged is caused after delivery then the piece will not be refunded. The cost of a return is down to the customer unless damaged in transit, and the refund will be for the cost of the piece minus delivery.
To avoid this I would ask that you measure your space before purchasing.
We can’t except returns on sale items or gift vouchers.
VINTAGE FURNITURE
We work with genuine vintage items that have had a previous life and as such may have minor imperfections relative to their age and being used over the years. Also, items have been restored and re-designed by hand so you should expect a high quality craftsman’s finish rather than a machine/factory finish as it is a creative piece of work not a mass-produced item.
Privacy Policy
What information do we collect?
We collect data from you when you register on our site or place an order with us.
You can however visit our site anonymously at any time.
What do we use your information for?
We may use your information in the following ways:
To personalise your experience by being able to respond to your individual requirements
To improve our service to you by evaluating feedback and information from you
To improve our customer service and technical support
To process transactions (your information both public and private will not be shared, sold,
exchanged or given to any 3rd party company for any reason whatsoever without your consent,
except for delivering the intended product or service that you have requested from us
To send periodic emails to include email marketing – you can unsubscribe from any marketing
contact from us through the link at the bottom of the email
To administer a promotion, event or for our customer database.
We use MailChimp as our email and marketing automation platform and your data will be
transferred to the platform for processing in accordance with their Privacy Policy.
How do we protect and safeguard your personal information?
We have a variety of security measures in place to protect your personal information.
Card payments are encrypted by our secure third-party payment provider. No payment
information is stored by us.
Your Consent
By using our site you consent to our Privacy Policy and Terms and conditions.
Changes to our Privacy Policy
If we decide to change or update our privacy policy, we will do so on this page.
Please contact us if you have any questions regarding our Privacy Policy.
UNSOLICITED E-MAIL POLICY
Internet user privacy is of utmost importance to us and our customers. Our success depends on
our ability to maintain the trust of our customers. To this end, we have two overriding policies:
Message recipient policy
Before customers can receive email messages, advertising or promotions, customers must have
agreed to receive such messages, by either purchasing from us or by opting into one of our
mailing lists. Any recipient may request at any time to be removed from our list, and we will
comply with that request. In addition, we will thoroughly investigate any allegations made by
recipients relating to unsolicited messages.
Policy against advertising our website using unsolicited email messages
We require that all emails promoting our business or its products are sent only to customers
who have agreed to receive such messages. We prohibit any advertising of our brand and Web
site using unsolicited email messages. If you feel you’ve been sent unsolicited emails promoting
our brand or website and would like to register a complaint, please email us using our contact
page. We will immediately investigate all allegations made related to unsolicited messages.
Your email address is safe with us.
We never sell or share your email addresses with other companies.
You can unsubscribe at any time.
We require that each email message sent out from us includes an easy way for subscribers to
remove themselves via an unsubscribe link.
If you receive a newsletter or email and decide you don’t like it, simply click the unsubscribe link
at the bottom of the email.
If you feel you’ve been sent an unsolicited email and would like to register a complaint, please
email us using our contact page.
Definition of Spam
Spam is an unsolicited email sent in bulk. Any promotion, information or solicitation that is sent
to a person via email without their prior consent, where there is no pre-existing relationship
between the sender and the recipient, is spam.
COOKIES
We provide online services that are easy to use, useful and reliable. These can involve placing
small amounts of information on your computer or mobile phone or other device. These include
small files known as cookies. There’s a link to general advice about managing cookies at the
end of this page. Cookies cannot be used to identify you personally.
PLUGINS
Our plugins and add-ons are compatible with GDPR. Below are the common questions related to GDPR.
Do your plugins track any data?
We do not track any user data via our plugins. But if our plugin depends on any third party service, they might track user data. This can happen in following two ways:
1. Embedded Widgets
Some of our plugins have features to integrate embedded widgets as is, from third party services (like Facebook Like, Facebook Recommend, Twitter Tweet official buttons). You can include relevant text in the privacy policy of your website as mentioned below.
2. Third-party APIs/Connections
Our plugins send request to third party APIs via website-visitor’s web browser to fetch information (like social shares, social comment count). This request made by web browser may include IP address, which can then be seen by the third-party that it’s being requested from. This API request doesn’t include any personal data of the website user other than the IP address. To make your users aware of this, you can include relevant snippets in your website’s privacy policy.
Where is the data collected by your plugins stored?
We do not store any data fetched by our plugins on our servers, neither we share that data with any third party. Our plugins run absolutely on your website and store the data in the database of your website.
Do your plugins load any external scripts?
As mentioned before, our plugins run absolutely from your website and hence load the scripts too from your website with exception of third-party embedded widgets (like Facebook Like/Recommend official button, Twitter tweet official button, Facebook Comments) which require our plugin to load scripts from the servers of relevant service. You can include relevant snippets in the Privacy Policy of your website stating how these services handle privacy of your users.